In order to make an informed choice about the suitability of this course, you must take into account the essential skills and knowledge required to undertake this training.

• Ability to strictly follow workplace safety standards
• Notice changes in people’s behaviour, ability and the environment
• Identify safety hazards and risks
• Observe and understand non-verbal cues (e.g. facial expressions, body language)
• Communicate effectively with a range of people (e.g. families, co-workers)
• Use appropriate language and respect when working with other people (including those from different cultures)
• Read and understand written information
• Understand and follow written and verbal instructions
• Understand and respond to verbal and non-verbal communication
• Write coherent communication appropriate to the situation
• Use technology to communicate (e.g. computer/iPad for reports, emails, documents)
• Communicate and work with other people as a team
• Use your judgment / problem-solving skills
• Maintain confidentiality
• Comply with the legal requirements of the industry